Henley House

I had a really great stay, breakfast was good and the rooms were an okay size. I liked that it was close to an underground station and there were also lots of fast food places in the neighborhood.

Based on others' reviews, I expected the room to be small - and it was smaller, I think, than my bedroom closet! But it was quite adequate, clean and comfortable, the breakfast room is sunny and delightful, and the staff was very helpful. The hotel location really cannot be beat: two minutes from the Earls Court tube station on the Piccadilly line from Heathrow and in the midst of pubs, restaurants and shops.

Check-in was fast and the receptionist friendly enough. Warned not to use the lift as there was a funny smell coming from it which was apparently being fixed. Took the stairs to the room on the third floor, opened the door, walked in and walked straight out again. Main reasons being: the room hadn't been cleaned and the linen that had been left in there was filthy (as in old, stained, and generally unclean), the pillows were stained yellow, the 'red' blanket was in fact thick with dirt and therefore black, the cushions were faded and also dirty, and the room in general smelled awful. The carpet didn't look as though it had been cleaned in months, it was dusty, the paint on the windows was falling off and creating a nice pile of flakes on the windowsill. We didn't even look in the bathroom! The room in itself was small, which was expected, but the cleanliness of this place made us turn around and walk back down to reception, demand our money back and walk out the door. The only good thing about it is the location, which is in a lovely area of South West London. However, there are many better hotels in this area - stay in one of those instead!